1. Orders & Shopping

How do I place an order?

Simply browse our categories, add your desired items to the cart, and proceed to checkout. You can pay online or choose cash on delivery (if available in your area).

Can I modify my order after placing it?

Yes, you can modify your order within 30 minutes of placing it by contacting our customer care team.

Is there a minimum order value?

No, there is no minimum order value. Shipping charges are free for orders above ₹499. For orders below ₹499, a small delivery fee will apply.

2. Delivery & Shipping

How long will delivery take?

We offer same-day or next-day delivery in select locations. Delivery time may vary depending on your pin code.

Do you charge for delivery?

Delivery is free for orders above ₹499. For smaller orders, a nominal delivery fee applies.

Can I schedule my delivery?

Yes, you can select your preferred delivery slot during checkout.

3. Products & Availability

Are all products fresh and genuine?

Absolutely! We source directly from trusted suppliers to ensure freshness and quality.

What if an item is out of stock?

If an item is unavailable, we’ll inform you and suggest similar alternatives or offer a refund.

Do you sell local as well as branded products?

Yes, we offer both local favourites and well-known brands across all categories—from atta, rice & daal to electronics.

4. Payments & Refunds

What payment methods do you accept?

We accept UPI, debit/credit cards, net banking, and cash on delivery.

How do refunds work?

Refunds are processed to your original payment method within 3–7 business days.

Is Cash on Delivery available for all orders?

Yes, COD is available for all orders.

5. Returns & Replacements

What is your return policy?

We offer Open Box Delivery, allowing you to check your items at the time of delivery before accepting them.

You can also return or replace products within 48 hours of delivery if they are damaged, defective, incorrect, have an unusual smell, or are not in good condition after opening.

How do I request a return?

You can create a return request by going to My Account > Orders on our application and selecting the item you want to return. Alternatively, you can contact our support team via phone or email, and we’ll arrange a pickup or replacement.

6. Account & Support

Do I need an account to shop?

You can shop as a guest, but creating an account helps you track orders and get exclusive offers.

How can I contact customer care?

You can reach us via our website’s contact form, email, WhatsApp, or by calling us directly on our mobile number for quick support.

7. Special Services

Do you offer bulk orders?

Yes, we provide bulk supply for homes, shops, offices, and events. Contact us for special rates.

Do you offer open-box delivery?

Yes, you can check your order during delivery before accepting it.

Can I request a product that is not listed on your website?

Yes, let us know your requirement and we’ll try our best to arrange it.

Still Have Questions?